Frequently Asked Questions
YOUR ORDER
How do I place an order?
If your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart". You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
Where is my order?
Waiting for your items can leave you on sweaty, breathless, and wanting more! We understand!
If you’re not sure what delivery method you selected, you can check your order confirmation email as it has everything you need to know.
Some products, may take a little longer as they are not made or despatched from our own warehouse but from a trusty partner.
You can track your order click here.
When will I get my order?
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 15 to 30 business days. Please consider any holidays that might impact delivery times.
Something from my order is missing, what do I do?
Don’t fret, it’s most likely on its way separately. Could it have been on Pre-Order? Or perhaps on Direct Despatch? Or too big to fit in one of our normal boxes? No? Just get in touch and we’ll eagerly track down where it’s sneaked off to.
How can I see where my order is at the moment?
Storenify provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page and click on Track button. then you will immediately see where your package is at the moment and which stages your delivery has already gone through.
Can I purchase multiple products in a single order?
Yes! You can choose as many items as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.
Do I need to have an account to place an order?
No, accounts are totally optional.
What if I need to add items to my order that is already sent?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
How do I cancel my order?
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at support@storenify.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
SHIPPING
Where are your items produced?
We partner with various manufacturers from all over the world, with both small local producers and giants producing consumer goods. Our reliable partners are located in the US, Japan, China, Europe, Vietnam, Thailand, Turkey, and other countries.
Can I ship the products to an address that does not match my billing address?
Yes, absolutly! During the checkout process you are able to enter any shipping address and specify a different billing address.
How do I know that my order is confirmed?
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.
What if I didn’t receive my order after 7-30 business days ?
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at support@storenify.com. We would be glad to help you at any time!
How much does shipping cost?
We offer FREE international shipping. Please note, Customs duties in your country, or any other charges ( if applicable) are your responsibility.
Where does Storenify ship?
At the moment, we provide free shipping to Tier 1 and Tier 2 countries. Soon in the future, we will be shipping worldwide!
PAYMENTS
What methods of payment do you accept?
We securely accept all major credit cards, PayPal, Apple pay, and Google pay. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.
What currencies can I use?
We take payments in the following currencies depending on your shipping destination:
£GBP
$USD
€EURO
Please note: some banks may charge you an International Transaction Fee.
Is Storenify secure?
Your safety is guaranteed because Storenify.com uses the latest security measures to protect your details when you shop with us. We use TLS1.2 & 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.
RETURNS
Do you offer free returns?
Short answer, yes! Long answer, check out more.