Shipping & Return

Shipping

Please note that we require 1 to 3 business days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 24 business days.

Please consider any holidays or Customs procedures that might impact delivery times to up to 30 days! If this was the case, please be patient, it will be worth the waiting!

Tracking your order

You will receive a confirmation email and/or text message, if you provided a mobile phone number at checkout, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 business days for the tracking information to show.

Wrong address disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@storenify.com if you believe you have provided an incorrect shipping address.

Refund

Only "not as seen on product page, damaged" items may be refunded.

You benefit from 30 days to request a refund of the product. You will then get full refund of your purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund!

To request a refund, you can contact us at support@storenify.com. If your return is accepted, we’ll send you the instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at anytime.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Replacement

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Late or missing refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company and check again.

Please remember it can take some time for your bank or credit card company to process and post the refund, this usually takes about 3 to 7 business days.

Return

If you receive a damaged product or not as you see it in the images. You benefit from 30 days to request a return of the product. To be eligible for a return, your item must be unused and in the same condition that you received it, It must also be in the original packaging and with full items ( slip or proof of purchase, logo labels, gift, and anything that comes with the package).
You must use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item without a tracking number.

Any additional fee such as duties when shipping will be paid by the customer.

To start a return, you can contact us at support@storenify.com. If your return is accepted, we’ll send you the instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@storenify.com.

Costs

Return costs and possible re-import taxes or Customs duties are the responsibility of the client.

Lost or stolen packages

Storenify is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@storenify.com

Reception

At the reception of the slip that will be sent to you by e-mail and inside the product package, you must then return the package with a tracking number. After receiving the package by storenify.com, a confirmation email will be sent to you to notify the support of your refund and whether it gets approved or rejected.

If we receive the package and your refund gets approved, you will receive the refund within 7 days.

If we receive the package and your refund gets rejected due to the above conditions that are not fulfilled, we will then send you back the package as it is.

For further information, do not hesitate to contact us at: support@storenify.com